Let’s get you back under the stars.

Contact

Email info@quieteyegroup.com. For faster routing, put “Constella” and a short description in the subject. Include your device model, iOS/iPadOS or Android version, app version and the steps that led to the issue. Never send your Apple or Google password, verification code or private authentication token.

Community safety concerns are prioritized. For visible in-app content, use its Report control first so the moderation queue receives the exact item.

Common answers

Do I need to pay or subscribe?

No. Constella’s complete current experience is free, with no subscription, “pro” tier, paid unlock or in-app purchase.

Are the stars decorative?

No. Visible celestial points come from real catalog and orbital data. As you move deeper, Constella streams the relevant Gaia catalog sky rather than filling the scene with invented stars.

Why does Constella ask for location?

Your observing location determines which half of the universe is above your horizon and when objects rise and set. You can choose a city instead. The full-precision device fix stays on-device; optional horizon requests use an approximately 100-metre grid.

Why does the sky not follow my device?

Check that location and motion access is allowed when your platform asks, tap the compass control to re-engage Follow mode, and move away from magnets or metal cases that can disturb the compass. Dragging the sky intentionally switches to manual control.

Why are satellite positions approximate?

Satellite elements age quickly. Constella limits stale predictions and labels manmade objects separately, but timings still depend on fresh orbital data and local visibility.

How do I report or block someone?

Choose Report beside the relevant profile, note, star name or postcard. To block, open the person’s profile and choose Block account. Manage blocks under You → Account & safety.

How do I delete my account?

Open You → Account & safety → Delete account and confirm twice for immediate, permanent deletion. If you cannot access the app, use the online account-deletion request.

Privacy and legal

Read the Privacy Policy, Terms of Use, Community Standards, and Data & image credits. Privacy-rights requests can use the same support email.